Support, audit and certificate

On a Capability where you can't meet a standard's requirements or gather the expected evidence on your own, whether it's a Data, AI, or any other tracked regulation, a support request is made directly from the platform.

The request notifies the Normivia team, which handles every request individually. No network of external experts or marketplace: support remains sold and delivered directly by Normivia.

The automated diagnostic tells you where you stand, instantly and on your own. The Readiness Audit goes further: a Normivia expert reviews your situation before it's used by a third party (a downloaded Compliance Certificate, a report sent to a partner, an approaching regulatory deadline).

It's not a separate second tool: it's the same mechanism that validates every Compliance Certificate today before issuance, detailed below.

As soon as your profile is complete and at least one regulation has been evaluated, a certificate request is created automatically: there's no "request" button for you to go find.

The certificate stays pending audit until a Normivia expert reviews everything and explicitly switches its status to available. Only then does the download button appear. The content is never frozen at issuance: it's recalculated on every view, to reflect your actual situation at that moment.